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What is Mental Model ?

A mental model is an individual’s thought process or cognitive representation of how something in the world works. It’s essentially our internal ‘map’ of reality, created through personal experiences, perceptions, and understandings.

Additional Glossary Terms

Critical Systems Heuristics

Critical Systems Heuristics (CSH), developed by Werner Ulrich, is a philosophical framework for reflective and emancipatory practice. Its core is boundary critique, using 12 boundary questions to systematically surface the

Cybernetics

Cybernetics is a transdisciplinary science focused on “control and communication in the animal and the machine”. Coined by Norbert Wiener in 1948, the term is derived from the Greek word

Journey Mapping

Journey mapping is a tool used to visualize the process that a customer goes through in order to accomplish a goal within the system. It helps in understanding the user’s

Open System

Open systems are systems that interact with their environment by importing and exporting matter and energy. Living organisms are prime examples of open systems. They sustain themselves through a continuous

Dynamics and Loops

Dynamics and Loops refer to the shift from linear cause-and-effect relationships to circular, interconnected ones. This concept emphasizes the importance of feedback loops—where elements within a system influence each other

Systemic Thinking

Systemic thinking is a holistic approach that emphasizes the interconnectedness of a system’s parts, recognizing their context and interactions within the whole. It acknowledges multiple perspectives and nonlinear patterns, focusing