Gain thinking skills to navigate real-world complexities

What is Mental Model ?

A mental model is an individual’s thought process or cognitive representation of how something in the world works. It’s essentially our internal ‘map’ of reality, created through personal experiences, perceptions, and understandings.

Additional Glossary Terms

Patterns

A pattern is a recurring solution that addresses a specific problem within a particular context, linking the problem, solution, and context together. It serves as a tool to externalize and

Metaphors

Metaphors are powerful tools that help to form our thinking and effectively convey complex ideas. They provide unique perspectives and influence our actions, allowing us to create new realities and

Environment

In systems thinking, the term “environment” refers to the external context or surroundings in which a system exists and interacts. It comprises all the elements that surround and may impact

Feedback

Feedback involves the return of part of the system’s output as input, creating a loop of information or action that can influence the system’s behaviour. Feedback can be either positive

Perspective

Perspective refers to the specific viewpoint from which an individual observes and interprets a system or situation. It is inherently tied to the one’s current position or context, influencing how

Journey Mapping

Journey mapping is a tool used to visualize the process that a customer goes through in order to accomplish a goal within the system. It helps in understanding the user’s